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We at Direct From Mines want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@directfrommines.comMost credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.
The shipping choices for online orders shipped within the United States and internationally are Domestic Overnight, Express and Expedited. Expedited or Express orders placed by 3 PM EST will ship on the SAME BUSINESS DAY. We try to ship all orders within 24 business hours.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Below are the shipping options and the associated Shipping.
Local Shipping & Handling
United States of America
Please note: If you choose the No Signature Required shipping method, you are authorizing the carrier to leave your package at the shipping address provided and are aware that neither Direct From Mines nor the carrier is responsible for any packages after they are delivered.
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Normal
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Shipped via the USPS, 5 - 7 business days anywhere within the USA
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Priority
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Shipped via USPS, 3 - 5 business days average anywhere in the USA
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2nd Day Guaranteed
Signature required or No signature
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Shipped 2 business days guaranteed anywhere in the USA (no PO Boxes)
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Ground
(Signature required or No signature)
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Shipped 1-4 or 4-6 business days depending on location in the USA (No PO Boxes)
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Express Mail
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Shipped via Express Mail, 1 - 3 days anywhere in the USA
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Guaranteed Overnight
(Signature required or No signature)
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Shipped Next Day. Does not include Saturday delivery (No PO Boxes)
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Overnight Saturday Delivery
(Signature required or No signature)
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Shipped Saturday Next Day (No PO Boxes)
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Please note: Direct From Mines reserves the right to change the shipping method at its own discretion and expense. Direct From Mines is not responsible for delays caused by weather or other natural disasters.
International Shipping & Handling
Canada
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Normal
(No tracking available)
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Shipped via Global Priority, 14-28 business days
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Ground
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Shipped Ground, 10-14 business days (No PO Boxes)
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Canada Expedited
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Shipped , 3-5 business days (No PO Boxes)
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For all Canadian shipments, Direct From Mines will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
Direct From Mines will not be held liable for any customs duties or taxes that arise from your local customs office. Direct From Mines will also not be held responsible for any additional fee the local carrier in your country may charge.
Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Direct From Mines will not be responsible for lost shipments.
All Other Countries
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International
(No tracking available)
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Shipped via Global Priority, 14-28 business days anywhere in the world
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International Expedited
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Shipped Expedited, 3-5 business days (No PO Boxes)
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Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Direct From Mines will not knowingly ship any products to any countries that may require any type of license. Direct From Mines will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Direct From Mines will not be held liable for any customs duties or taxes that arise from your local customs office. Direct From Mines will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
Please note: Direct From Mines reserves the right to change the shipping method at its own discretion and expense. Direct From Mines is not responsible for delays caused by weather or other natural disasters.
Also Note
USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Ordering Methods
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Online
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Click on "Buy Now"
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Phone
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By calling us on 1-708-306-2206 Monday to Sunday.
Outside the U.S. call: +1 (708) 306-2206
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Fax
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Fax us anytime at (484) 910-5065 Domestic or International
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Mail
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Direct From Mines, Inc
180 Old Mill Dr.
Schaumburg, Illinois 60193
USA
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Order Status and Returns
Payment Options
On-line orders can be paid by credit card, debit card, Google Checkout and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order
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