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Help |
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| Find quick answers to your questions below... |
| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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Orders paid by Credit Card, Debit Card and Google Checkout cannot be changed or canceled online. If you wish to make any changes, please call Customer Service at (708)-306-2206. For Mail Orders, you can change these prior to shipment. Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. If your chosen shipping method supports online tracking, you should be able to track its progress online. If you have any problems doing so, please email us at info@directfrommines.com. |
| My order never arrived. |
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Click the " My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays specific tracking information, we encourage you to contact the shipper directly for additional tracking information.
Additionally, we ask that you review the shipping information which was provided at the time the order was placed to ensure that the information is accurate. If you find any discrepancies or erroneous information, please email us at info@directfrommines.com or contact customer service at (708)-306-2206 .
Lastly, if your order is being shipped internationally, we ask for your continued patience as occasionally we experience individual customs delays which are beyond our control based the nature of our products, changes in homeland security and other variances which we can not always account for. Therefore, if your order never arrived or is exceptionally tardy to please email us at info@directfrommines.com or contact customer service at (708)-306-2206 .
If your packages each show a status of "delivered" and after reviewing the above information you are still concerned, please contact customer service for assistance by emailing info@directfrommines.com. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. We ask that you review your order information to ensure that all products are in stock and that none of the items which you are missing are on backorder. If items are indicated as being on backorder, we will ship the items as soon as they become available. However, if there are items which are in stock and show as "shipped", please email us at info@directfrommines.com or contact customer service at (708)-306-2206 |
| My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at info@directfrommines.com for assistance. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service at info@directfrommines.com or by phone at 708.306.2206 within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Money Back Guarantee for complete details regarding our return policy. |
| When will my order ship? |
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We generally try to ship all orders within one business day of receiving your order. Overnight/Expedited orders placed by 2PM Central Standard Time usually ship the same day. After placing your order, you may click the " My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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| International Shipping |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. We typically accept Visa, Mastercard, American Express, Discover Card, bank Debit Cards and Google Checkout. You can also create a Mail Order and mail in your check or postal order which MUST BE in US Dollars. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We generally try to ship all orders within one business day of receiving your order. Expedited orders placed by 2PM Central Standard Time usually ship the same day. After placing your order, you may click the My Account / Order Status link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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| What is the return policy? |
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Please see our Money Back Guarantee for complete details regarding our return policy. |
| Money Back Guarantee |
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We are so certain that you will be completely satisfied with our wonderful, natural products, that we offer a 30-day unconditional money back guarantee for all of our herbal and homeopathic products. For details, see our Money Back Guarantee. |
| Privacy Policy |
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We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. |
| Security |
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This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. |
| Pricing and Billing |
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| Do I have to pay sales tax? |
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In general, there is sales tax on our products in our home state of Illinois and we do not currently operate out of any other states. This can change, however, without notice. If you have to pay tax, this will show automatically on your order during checkout, before you finally submit your payment. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at (708)-306-2206. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card, debit card or Google Checkout account is charged at the time of order and will usually show up on your account within 24 hours. |
| Additional Support |
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| How do I contact you? |
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Please click here for our company contact information. |
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